What is your policy?
We will send a free replacement or look into a refund if you receive a product that is not as ordered and has been verified with a photo; no need to return it!
Because your purchase is custom printed exclusively for you, it will only qualify for replacement, return, or refund if: (I) the product itself is flawed, (II) the quality of the printing is poor, or (III) the final product is notably different from the product presented on the order screen.
If your purchase meets any of the above criteria, contact us within ten business days, and we will process a replacement at absolutely no cost to you as soon as the issue is verified. Pictures are required in most instances, so please do not discard the order or packaging until the review is completed. Please include the following:
- Your order number and the email address you registered on the shipping information.
- Photo(s) of the affected items(s). Please include a photo of the whole item and any other photos that may help identify the issue, including photos for:
- Apparel: the garment’s label and another with the full item clearly displayed. Include any size adjustments, as we cannot modify replacements once requested.
- Posters: send us an image of the entire poster lying on a flat surface.
- Phone cases: include pictures of both the case’s front and back.
- Other items: a photo showing the whole product and any relevant closeups.
- Any other relevant information.
How long does a replacement, refund, or return take to process?
If your claim is approved, we will request a replacement or issue a refund. Qualified refunds are processed immediately but may take 5-10 business days to appear on your statement, depending on your payment method.
If we request item(s) be returned to us, we will send you a qualified refund or replacement after receiving the return. Customers are responsible for shipping costs on returns. Shipping, handling, taxes, and any additional service costs are nonrefundable.
To qualify for a return or refund, your item must be unused and in perfect condition. Unqualified returns will not be eligible for a refund or replacement, and the item will be forfeited.
Anything else I should know?
We cannot accept returns or process refunds if:
- The item(s) is printed as ordered, but you “changed your mind.” We print on demand and, therefore, cannot accept returns with that inquiry.
- Our team has not reviewed and approved the return request before sending the item(s) back.
- The item(s) have been worn or washed.
- The item(s) have been altered in any way or do not have the original tags.
- The item(s) was a “Final Sale” during periods such as Halloween, Christmas, Black Friday, St. Patrick’s Day, etc., and a promo code was utilized.
If your shirt doesn’t fit and you’re looking for a size replacement, please take a look at this page instead.